Data Deletion

Last updated: September 29, 2026

This page explains how to remove Anax Designs' access to your Facebook or Instagram account, and how to ask us to delete the information we hold. For everything else we collect, see our Privacy Policy.

1. What we keep when you connect an account

When you connect a Facebook Page or an Instagram professional account to Anax Designs, so that we can schedule and publish posts for you, report on how they perform, or receive leads from your ads, our system (AnaxCRM) stores:

• The name and ID of the connected Page or account.
• An access token that lets us act on the account, stored encrypted.
• The posts we scheduled or published for you, with their images and videos.
• Performance figures for those posts and the Page, such as reach and engagement.
• Leads submitted through your lead ad forms, if you use them with us.

We never receive or store your Facebook or Instagram password.

2. Remove our access yourself

You can disconnect us at any time. Posting stops immediately.

• Facebook: go to Settings & privacy, then Settings, then Business integrations, and remove anax-crm.
• Instagram: go to Settings, then Apps and websites, and remove anax-crm.

3. Ask us to delete your data

Email privacy@anaxdesigns.com with the subject "Data deletion request" and the name of the Page or account. You can also ask your Anax Designs account manager. We will delete the connected account's data and access token within 30 days and confirm by email once it is done.

Some records, such as invoices and payment history, may need to be kept to meet legal and tax obligations. We will tell you if anything has to be kept, and why.

4. Contact us

Questions about your data can be sent to privacy@anaxdesigns.com.